Last updated: 1 September 2026

At EcoSushi, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use the EcoSushi website, place an order, contact us, or otherwise interact with us.

EcoSushi processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

1. Who We Are

This website is operated by EcoSushi (“EcoSushi”, “we”, “us” or “our”).

For purposes of POPIA, EcoSushi is responsible for the processing of personal information collected through this website and our related services.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.

2. Information We Collect

We may collect personal information that you provide to us when you:

• Place an order through our website;
• Complete our contact form;
• Contact us by email, telephone or WhatsApp;
• Request information about our products or services;
• Communicate with us regarding an existing order; or
• Otherwise interact with EcoSushi.

Depending on how you interact with us, the information we may collect includes:

• Your name and surname;
• Email address;
• Telephone or mobile number;
• Delivery address;
• Billing information;
• Order details and order history;
• Information contained in messages or enquiries you send to us; and
• Any other information you voluntarily provide.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders;
• Arrange and facilitate deliveries;
• Contact you regarding your order;
• Provide order confirmations and updates;
• Communicate with you via WhatsApp where appropriate;
• Respond to enquiries and requests;
• Provide customer support;
• Process payments and maintain transaction records;
• Improve our products, services and website;
• Maintain records required for business, accounting and legal purposes;
• Prevent fraud, misuse or other unlawful activity; and
• Comply with our legal and regulatory obligations.

4. Lawful Processing of Personal Information

We will only process your personal information where we have a lawful basis to do so.

This may include where:

• You have provided consent;
• Processing is necessary to perform a contract with you, such as fulfilling an order;
• Processing is necessary to comply with a legal obligation;
• Processing is necessary to protect legitimate business interests; or
• Processing is otherwise permitted or required by applicable law.

5. Payment Information

When you make a payment through our website, your payment may be processed by a third-party payment service provider.

EcoSushi does not intentionally store complete credit or debit card details on its own systems where payment processing is handled by a third-party payment provider.

Your payment information may therefore be subject to the privacy policy and security practices of the relevant payment provider.

6. Sharing Your Personal Information

We will not sell, rent or otherwise trade your personal information.

We may share personal information with trusted third parties where this is reasonably necessary to provide our services, including:

• Payment service providers;
• Delivery providers;
• Website, hosting and technical service providers;
• IT and security service providers;
• Communication service providers;
• Professional advisers where necessary; and
• Government, regulatory or law-enforcement authorities where we are legally required to do so.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security measures are in place.

7. WhatsApp Communication

EcoSushi may use WhatsApp to communicate with customers regarding orders, including order confirmations, preparation updates and estimated delivery times.

By providing your mobile number and placing an order, you acknowledge that we may use the number you provide to communicate with you regarding that order.

WhatsApp is operated by a third party, and information communicated through WhatsApp may be processed in accordance with WhatsApp’s own privacy policies and terms.

8. Marketing Communications

Where we send promotional or marketing communications, we will do so in accordance with applicable law.

You may request that we stop sending you marketing communications at any time.

Please note that even if you opt out of marketing communications, we may still contact you where necessary to fulfil an order or provide important service-related information.

9. Cookies and Website Information

Our website may use cookies and similar technologies to ensure that the website functions properly and to improve your experience.

Cookies may be used for purposes such as:

• Remembering items in your shopping cart;
• Maintaining website functionality;
• Understanding how visitors use our website;
• Improving website performance; and
• Supporting security and fraud prevention.

You can configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of the website.

10. WooCommerce and Website Services

EcoSushi uses online ordering functionality to allow customers to browse products, add products to their cart and place orders.

Information submitted through the website may therefore be processed by the website’s hosting, e-commerce, payment, security and other technical service providers where necessary for the website and ordering system to operate.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against:

• Loss;
• Misuse;
• Unauthorised access;
• Unauthorised disclosure;
• Alteration; and
• Destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Certain transaction, accounting and order information may need to be retained for legal, tax, accounting or business record-keeping purposes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

13. Your Rights

Subject to applicable law, you have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of personal information where there is no lawful reason for us to retain it;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is being processed; and
• Lodge a complaint if you believe your personal information has been handled unlawfully.

To exercise any of these rights, please contact us using the contact details provided on our website.

14. Accuracy of Your Information

We aim to keep personal information accurate, complete and up to date.

If any of the information you have provided to us changes, or if you believe information we hold about you is incorrect, please contact us so that we can update our records.

15. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without the appropriate consent or lawful basis required under applicable law.

16. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

EcoSushi is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy, would like to exercise your rights, or have a concern about how your personal information is being processed, please contact EcoSushi through our website’s Contact Us section.

EcoSushi
Website: 062 082 2565

POPIA Complaints

If you are not satisfied with how EcoSushi has handled your personal information, you may also contact the Information Regulator of South Africa.